Kolláge Square Needles and Hooks are covered by a lifetime guarantee against any manufacturing related defects. This does not include needles/hooks subjected to undue stress, any alterations or if they are used for any other purpose than intended.
In the event that you receive a defective needle or hook, please contact the manufacturer, Louet, directly by writing to Tammy Dukelow at firstname.lastname@example.org. Please include as much information as possible, including the item, the nature of the defect, and your contact info. They will supply you with a replacement.
If you did not purchase your item from us, please contact the original vendor.
Thank you for visiting the Kolláge Needle Shop!
Kolláge Needle Shop
c/o Twitchy Hands Creative, Inc.
211 S. 9th St.
Philomath OR 97370