Kolláge Square Needles and Hooks are covered by a lifetime guarantee against any manufacturing related defects. This does not include needles/hooks subjected to undue stress, any alterations or if they are used for any other purpose than intended.
In the event that you receive a defective needle or hook, please e-mail us at firstname.lastname@example.org. Please include as much information as possible, including the item, the nature of the defect, your contact info, and if possible, your order number.
If you did not purchase your item from us, please contact the original vendor, or visit Louet, the manufacturer and distributor of Kollage needles.
Thank you for visiting the Kolláge Needle Shop!
Kolláge Needle Shop
c/o Twitchy Hands Creative, Inc.
211 S. 9th St.
Philomath OR 97370